HCL Walkin Drive for Freshers 2013 Passouts - HCL Noida Inviting Freshers 2013 Passouts for walkins on 8th Oct 2013

HCL Noida Inviting Freshers 2013 Passouts  for walkins on 8th Oct 2013

Name of the Company : HCL

Designation : Walk-in at Noida for Freshers 2013 Passed Out

Experience : 0 Years [Freshers]

Industry Type: IT-Hardware & Networking

Role: Fresher

Location: Noida

Job Description: 

Walk-in for Freshers  - B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only



Walk-in Location : Noida


Job Description: 

Duties and Responsibilities of the Role:

• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Softskills Required: 

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCLs value and its methodology

Technical Skills Required: 

• Ability to learn new information quickly and the willingness to do so at all times
• Ability to work flexible hours from time to time to cover for other staff
• Should have understanding of IT Environment and ready to learn new processes and technologies
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCA Preferred

Walkin Details : 

Date : 8th October 2013 Tuesday.

Time : 9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained).

Walk-in Venue :  
INSTITUTE OF MANAGEMENT STUDIES
A-8B, IMS Campus,
Sector-62,
Noida, U.P 201303.
India.