1.Name of the Company : Colt Technology Services
2.Industry : Telcom / ISP
3.Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
4.Role Category : Voice
5.Job Role: Associate/Senior Associate -(Technical)
6.Salary: Not Disclosed
7.No. of Openings : 4 Jobs
8.Desired Candidate Profile :
Education:
UG - B.Tech/B.E.
Fresher/Graduate/Basic IT Skills of IE/MS Office with German/French Language Skills a must.
Fluent in English
Excellent telephone skills
9.Location : Gurgoan
10.Job Description :
a.Manage incidents, including via telephone, email, web reporting or network monitoring tools
b.Documentation, recording the & updating incident details in Siebel.
c.Communication, alerting technical staff via assignments and escalating to management
d.Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Also comparing the incident to others and referring to Problem Management if appropriate
e.Allocating to relevant IT service provider
f.Reviewing progress of the request and communication to customers
11.Contact :
Contact Company:Colt Technology Services ( India ) Pvt Ltd.
